Seylan Bank – the bank with a heart continues to fully support customers across the island with an array of convenient banking services during these unprecedented times of limited mobility and social distancing. The bank’s mobile ATM service, multi-channel customer support hotlines, internet, and mobile banking platforms are fully geared to meet the homebound customer’s unique needs.
Understanding the increased customer desire to switch to digital platforms during these times of a global health pandemic and increasing economic uncertainty; Seylan Bank’s online banking facility at www.seylan.lk includes a host of services, such as online fund transfers, online utility bill payments, online purchases and many more. The Bank pledges to continue to fast-track its digital innovation efforts with uninterrupted banking and financial services to support the national efforts currently in place.
As customer satisfaction and convenience remain the focus for Seylan during these crucial times and considering the most current needs of their customers, team Seylan introduced a mobile ATM service to the public on the 31st of March 2020, bringing basic banking transactions to customer doorsteps. The mobile ATM allows any consumer with a Visa, Master or Lanka Pay card to withdraw cash to support their day to day financial needs with ease avoiding the clutter and long queues during the curtailment of temporary curfews.
The key locations covered by the Mobile ATM service thus far include Havelock City, Soysapura, Torrington Flats, Rajagiriya, Peliyagoda, Maharagama, Kottawa, Halpita, SOS Village, Gorakapitiya, Arewwala, Dehiwala, Jampettah Street, Chetty Street, Kotahena, Thelawala, Nelumpura, Borupana, and Kandawala the bank hopes to expand this service across the island in days to come.
Seylan Bank encourages all customers to utilize their digital banking service platforms to minimize any casualties during these cautious times while also confirming that their regular call centre operations are currently active along with a digital communication platform via WhatsApp on 077 200 88 88 to further, enhance customer experiences during these decisive times.
Seylan Bank’s island-wide network of 217 ATMs, 70 cash deposit machines and 49 cheque deposit machines are active 24/7 for customers with any urgent financial service requirement. All ATMs and CDMs are equipped with hand sanitizers and all customers are encouraged to use these services while adhering to the rules and regulations set in place to ensure maximum safety of all customers & staff.
As a bank with a heart committed to offering customers a convenient banking experience Seylan Bank will continue to upgrade and implement improved services, honouring customer needs to the utmost while ensuring customer satisfaction & safety during these times of uncertainly. For more information on these extended services and any other product or service, visit www.seylan.lk.
